Keeping customers’ happy

Issue 11 | Feature brought to you by Azur Samui

The secrets of winning and keeping customers.

In Issue 10 we discovered more about Mike Ryan and the talented team that is raising the standards on the island of Koh Samui, by creating stunning and unmatched developments in the form of Azur Samui, writes Andrew Batt of Thailand Property magazine.

I am sure everyone will agree that winning customers is the easy part when compared to keeping them. At Azur Samui they go one step further – referring not to each client by their unit number but by their real name. That alone results in friendships that are built for life.

The real customer testimonials (opposite) that were freely provided to Thailand Property by clients of Azur Samui speak volumes for the way the team goes about its business – and keeps its customers happy and building friendships in the process.

As we revealed in our last edition, communication comes high on Azur Samui’s list of priorities, and I would challenge anyone to find a development anywhere in Thailand that keeps its clients more informed.

Azur Samui uses some of the most stateof- the-art construction materials and trends anywhere in the world, and sells a cross-section of units with prices ranging from THB 3.8 million for a studio to THB 38 million for a a five-bedroom property with a private pool, cinema and games room.

The 30-rai site is just about a secure as you can get with one access road and 24-hour, 365-day per year security. It also has its own dedicated fibre-optic cable for Internet connections, three on-site wells and its own electricity supply.

The development company, owned by Tim Dean-Smith, has invested substantially in the project and that, in turn, should add to the confidence levels of buyers and investors. Through its tie-up with Beach Republic, also owned by Dean-Smith, buyers at Azur Samui also get the benefits of a hotel that are simply not found in small residential developments in the island.

Buyers are choosing various reasons to buy at Azur Samui, whether for their own use or for investment, but it is very clear those who are buying are extremely happy with their experience.